Complaints Procedure

We will reply promptly to your letter and explain how we will be investigating your complaint. We aim to resolve your complaint as soon as possible, however some issues may take a while and we will keep you updated with progress by writing to you after 4 weeks if we haven’t been able to resolve it. There is no charge for this service.

We aim to resolve most complaints within 8 weeks, but if we can’t we will let you know why and explain how much longer we think it will take. At this stage, if you are not happy you can refer your complaint to the Financial Ombudsman Service.

You can also refer your complaint to the Financial Ombudsman Service if we don’t resolve the matter to your satisfaction. The Financial Ombudsman Service can help resolve disputes between firms and their customers, they’re entirely independent, and the service is free.

Ask us for a leaflet or contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Phone: 08000 234 567 or 0300 123 9123
Email: enquiries@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

GET IN TOUCH

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Tel: 0161 327 1917

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

JWA Financial Solutions is a trading name of Just Mortgages Direct Ltd, which is an appointed representative of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Some Buy to Let Mortgages and Commercial Lending are not regulated by the Financial Conduct Authority. Just Mortgages Direct Ltd registered office: Colwyn House, Sheepen Place, Colchester, Essex, CO3 3LD Registered in England & Wales No 2412345. 

 

The information on this website is for use of residents of the United Kingdom only. No representations are made as to whether the information is applicable in any other country which may have access to it.

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